Terms and Conditions

Thank you for browsing our website. These terms of use govern your use of our site. Please read these terms in full before you use this website. Your continued use of this site confirms your acceptance of these terms.

The term Sarah Grace London or ‘us’ or ‘we’ refers to the owner of the website operated by Sarah Grace London Ltd, whose registered office is The Clock House, Station Approach, Marlow, Buckinghamshire, United Kingdom, SL7 1NT. Our company registration number is 10049798, registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT.


Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
 If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. 
If you need a refund, this will be made in the same way as the original payment method. We reserve the right to vary these terms and conditions. The conditions of use relating to any discount code will be specified at the time of issue.

Website Access

It is not necessary to register with us in order to use this website.

Terms of Use

This website may be used for your own private purposes and in accordance with these terms of use.

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Intellectual Property and Content

All copyrights, trademarks, patents, design rights, and other intellectual property rights relating to this website remain the sole property of Sarah Grace London. Reproduction is prohibited unless permission is granted by us. Sarah Grace London is a registered trademark.

Site Uptime

All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

Visitor Provided Material

Any material that a visitor to this website sends or posts to this website other than personally identifiable information, which is covered under our Privacy Policy, shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

When using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents that includes:

  • discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
  • information or posts which are harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of the terms stated here.

Our Obligations

Our obligation under this agreement is to issue our products and subscription to you under the agreement. We are responsible for you receiving the desired goods to an acceptable quality.

Our Liability

We shall not in any circumstances be liable, whether in contract or tort to you for any direct, indirect or consequential loss or damage arising from the sale or use of our Items including without limitation loss of profits, damage to property or loss of contracts. Save where we cannot exclude liability by way of law (i.e. death or personal injury) our entire liability shall be limited to damages which shall not exceed the price paid for the Items in which the claim arose. We only supply the items for private use. You agree not to use the items for any commercial, business or re-sale purposes.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • (a) terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • (b) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • (c) impossibility of the use of public or private telecommunications networks;
  • (d) the acts, decrees, legislation, regulations or restrictions of any government; and
  • (e) pandemic or epidemic.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

Cancelling an Order

Orders can be cancelled prior to dispatch. Please email us as soon as possible to cancel your order. We will confirm receipt and cancellation.


Goods can be returned in the original undamaged packaging within fourteen days of receipt, for a refund. Please ensure you include your original order number with your returns. Postage costs for the return of items cannot be refunded.
Where goods are returned, please ensure you obtain a certificate of posting from the Post Office, which is provided free of charge. Refunds are normally processed within 7-10 days of receipt of goods. The statements above apply in addition to any other statutory rights. This does not affect your statutory rights.

Disclaimer Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programmes and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


You agree to indemnify, defend and hold harmless Sarah Grace London, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Service.

Law and Jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Information about us and Contact details

Our business name is: Sarah Grace London
Our business address is: 8 St James’s Square, London SW1Y 4JU
Our contact details are: info@sarahgracelondon.com
The term Sarah Grace London or ‘us’ or ‘we’ refers to the owner of the website operated by Sarah Grace London Ltd, whose registered office is The Clock House, Station Approach, Marlow, Buckinghamshire, United Kingdom, SL7 1NT. Our company registration number is 10049798, registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.